![]() ![]() ![]() Clearly document and key data in to the appropriate system using departmental guidelines. O Load complete organization determination/notification for services designed by internal policy. Perform projects, review and handle reports as assigned. O Receiving, investigating and resolving customer inquiries and claims. Identify and refer cases appropriately to the Case Management and/or Transition of Care department. ![]() O Screen incoming calls and/or faxes or other digital format for UM and/or CM and direct calls/faxes/other digital requests to the appropriate area. View Supports customer service activities and initiatives for a number of products or clients including but not limited to the Case Management and Utilization Management departments. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. As a part of Duke Health's outpatient clinic network, you will enjoy competitive compensation, comprehensive benefits plans, convenient work hours, and many opportunities for career advancement. The Medical Assistant in the Specialty Engagement Center will answer incoming calls for ambulatory clinics in an assigned specialty area and performs administrative and patient care supportive duties under the direction of a licensed nurse. We are seeking a Medical Assistant, Certified to be an integral member of the healthcare team and provide direct and indirect care to patients at the Specialty Engagement Center at 4825 Creekstone Drive in Durham, NC. View Graduation from accredited Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. ![]()
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